by micbluau | Nov 20, 2018 | Rants and Raves
A LETTER TO BRIAN, EXECUTIVE DIRECTOR, TELSTRA DIRECTOR CUSTOMER SERVICE Dear Brian, Thanks for the opportunity to be involved in another Telstra Customer Service Survey (and if you wouldn’t mind passing this onto Fiona, Head of Customer Service and Contact Centres,...
by micbluau | Oct 31, 2018 | Rants and Raves
Telstra Disconnect A LETTER TO BRIAN, EXECUTIVE DIRECTOR, TELSTRA DIRECTOR CUSTOMER SERVICE Dear Brian, Thanks for the opportunity to be involved in another Telstra Customer Service Survey (and if you wouldn’t mind passing this onto Fiona, Head of Customer Service...
by micbluau | Oct 31, 2018 | Rants and Raves
I wondered afterwards, what Nick was thinking. Seriously. I’m not being smart. What was going through his mind, watching Roger and Rafa thrash it out on court in the pulsating finale to this year’s Australian Open? Where was he? Was he even watching? I suppose that...
by micbluau | Oct 31, 2018 | Rants and Raves
Ok fellas – bring it in. Time for a chat. Time for a few home truths. This past week has not been a great for either of you. Shocking in fact. You might not be aware of this, but there’s now a Tennis Wanker App available for download. Seriously. And guess what?...
by micbluau | Oct 31, 2018 | Rants and Raves
JETSTAR NO 1-2-3 A MESSAGE TO THE JETSTAR CEO, AUSTRALIA AND NEW ZEALAND Good evening David I’m typing this email on my 12 year-old son’s laptop. As fate would have it, I left my computer – the 11 inch MacBook Air that I use to run my business – on one of...
by micbluau | Oct 31, 2018 | Rants and Raves
You can almost hear them gathering around the water coolers, can’t you? The Melbournians, readying themselves for the resumption. The new beginning. That wonderful neutrality of all teams on zero points. Nobody winning, nobody losing. Just hope – even a few...
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